Management
of the
organisation

 

Leadership

Investment in staff

Learning organisation attributes

Attitude to change

Attitude to quality

Alignment

Seven facets. Five levels.

 

 

A library with a strong and ubiquitous culture of quality will score at level 5 (continuous) for all facets. Libraries that have not yet reached this utopia will score at different levels across the facets.

 

Level 1

 

Initial

 

Level 2

 

Repeatable

 

Level 3

 

Defined

 

Level 4

 

Managed

 

Level 5

 

Continuous

Download the Word version of the Quality Maturity Model and adapt it to suit your situation.