Management
of the
organisation
Leadership
Investment in staff
Learning organisation attributes
Attitude to change
Attitude to quality
Alignment
Seven facets. Five levels.
A library with a strong and ubiquitous culture of quality will score at level 5 (continuous) for all facets. Libraries that have not yet reached this utopia will score at different levels across the facets.
Level 1
Initial
Level 2
Repeatable
Level 3
Defined
Level 4
Managed
Level 5
Continuous
Download the Word version of the Quality Maturity Model and adapt it to suit your situation.