A library with a strong and ubiquitous culture of quality will score at level 5 (continuous) for all facets. Libraries that have not yet reached this utopia will score at different levels across the facets.
Management
of the
organisation
Leadership
Investment in staff
Learning organisation attributes
Attitude to change
Attitude to quality
Alignment
Download the Word version of the Quality Maturity Model and adapt it to suit your situation.
Level 1
Initial
Level 2
Repeatable
Level 3
Defined
Level 4
Managed
Level 5
Continuous