Developed by Frankie Wilson.
The Quality Maturity Model and Quality Culture Assessment Instrument were invented, designed and developed by me, Frankie Wilson. I would love to hear from you if you are interested in undertaking further developments.
Or even just for a chat about performance measurement and assessment in libraries.
Let's talk
CONTACT
Head of Assessment
Bodleian Libraries
University of Oxford
Broad Street
Oxford
OX1 3BG