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Visit the Community page to add your name to the list of people and libraries interested in the Quality Maturity Model.
Using the Quality Maturity Model in your library? Let the us know.
Adapted the documents for your own situation? Let me know and I will add them to the site.
A high quality library consistently meets, or even exceeds, the needs of its customers. A high quality library has a robust culture of assessment. But not all high quality libraries maintain their quality as customer needs evolve This is because their assessment and quality processes are too rigid to adapt to the new situation.
A mature culture of quality enables a library to adapt to meet the needs of future customers, however quickly or radically they evolve. So how do you create a mature quality culture in your library?
The Quality Maturity Model enables you to locate your library within the quality maturity landscape. You can then use the model as a roadmap to plan your route to improvement.
This strategic approach to improvement allows you to make sense of the myriad improvement techniques available in terms of what is appropraite for you. So you will avoid costly mistakes.
Why you need the Quality Maturity Model
Because if you don’t know where you are, a map won’t help.
And if you don't know where you are going, any road will do.
© 2014 Frankie Wilson.
This website explains the purpose of the Quality Maturity Model and provides free tools to enable you to assess the quality maturity of your library. These tools are open source so you can adapt them to your environment, and there are full instruction in how to use them.